Return and Refund Policy

Effective Date: October 11th, 2023

1.Introduction

Thank you for shopping at Sinkor Hair. We take pride in providing our customers with high-quality hair and wigs. However, we understand that there may be situations where a refund is necessary. Please read this Refund Policy carefully to understand your rights and responsibilities.

1.Eligibility for Refunds

We offer refunds or exchanges under the following circumstances:

1.Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 working days of receiving the item. We will provide you with instructions on returning the product for a replacement or refund.

2. Order Errors: If we make an error with your order, such as sending the wrong item, please contact us within 7 working days of receiving the item. We will provide you with instructions on returning the incorrect product for an exchange or refund.

3. Quality Concerns: If you have concerns about the quality of the product, please contact us within 7 working days of receiving the item. We will assess your concerns and may offer an exchange or refund if the product does not meet our quality standards.

4. Non-Eligibility for Refunds

We do not offer refunds or exchanges in the following cases:

1.Change of Mind: We do not accept returns or provide refunds if you have simply changed your mind or no longer want the product.

2. Health and Hygiene: Due to health and hygiene considerations, we cannot accept returns or provide refunds for products that have been worn, used, or altered in any way.

3. Unauthorized Returns: Any returns made without prior authorization or outside the specified return period will not be accepted.

4. Return Process

To initiate a return, please follow these steps:

1.Contact Us: Email our customer support team at customer@sinkorhair.com within the applicable timeframe mentioned in Section 2.

2. Provide Information: In your email, provide your order number, a clear description of the issue, and photographs if the product is damaged or defective.

3.Wait for Instructions: Once we review your request, we will provide instructions on how to return the product.

4. Return the Product: Please return the product in its original packaging and with all accessories, if applicable.

5. Refund Process

Upon receiving your returned item, we will inspect it and notify you about the status of your refund:

1.Approved Refund: If your return is approved, we will initiate a refund to your original method of payment within 14 days.

2. Denied Refund: If your return does not meet the eligibility criteria, we will notify you and return the item to you at your expense.

3. Contact Us

If you have any questions or concerns regarding our Refund Policy, please email us at info@sinkorhair.com

1.Changes to this Policy

We reserve the right to make changes to this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

By shopping with us, you agree to abide by this Refund Policy.

Last Updated: October 11th 2023